We’re committed to more than just building advanced tools for cell line development, antibody discovery, and cell therapy. We believe that quality science starts with quality support — and that’s exactly what our customers receive from day one. Because scientific success starts with partnership.
Whether a team is focused on achieving monoclonality assurance, optimizing cell viability, or streamlining complex workflows, our Field Application Scientists, Field Engineers, and global partners provide tailored, hands-on support that grows with them.
We Don’t Just Hand Over a Manual — We Train, Hands-On
When you bring a Sphere Bio platform into your lab, we don’t expect you to learn it from a guidebook (though you’ll get one anyway as a backup). Our experienced field teams go onsite and work directly with your scientists — walking through everything from setup to advanced use cases.
“We build a strong relationship with our customers from the start. Being onsite, working shoulder to shoulder, gives them confidence. We make sure every user, no matter their background, feels comfortable running their new system and pushing their science forward.”
— Romina Durigon, Senior Field Application Scientist, Sphere Bio
This practical training is particularly critical for high-stakes applications like isolating monoclonal antibodies or ensuring the viability of precious single cells. It’s not just about knowing which button to press to ensure a high-throughput — it’s about understanding the science behind the workflow, and adapting the technology to suit evolving research needs.
Service and Application Support That Scales With You
Installation is just the beginning. Our engineers offer ongoing preventative maintenance and responsive onsite repair when needed, ensuring your platform continues to deliver at peak performance. Alongside this, our Field Application Scientists continue to advise on new methods, troubleshoot application challenges, and help extend the platform’s value across teams and projects.
“Our goal is to ensure customers feel supported at every step, not just when something goes wrong. We take a hands-on, partnership-driven approach, staying closely engaged to anticipate needs, remove obstacles, and empower scientific progress through every interaction.”
— Brad Patronick, Global Customer Solutions Manager, Sphere Bio
Global Support Through Trained Distribution Partners
Even if you’re located far from a Sphere Bio hub, you’re never far from expert support. We provide one-to-one training to every member of our global distributor network — ensuring they’re equipped with the same depth of product knowledge and hands-on experience as our internal team. This enables them to deliver the same high-quality service, maintenance, and application support locally.
Real Results: Driving Faster Cell Line Development
Our customer success is best captured in their own words. In a recent case study, one customer shared how working with Sphere Bio accelerated their timelines and enhanced their outcomes:
“Excellent instrument, using innovative technology. We have integrated the Cyto-Mine® into our cell line development workflow which has allowed us to shorten our timeline without compromising on the quality of the cell lines that we generate. We have found the instrument to be very user-friendly. The support offered by Sphere Bio has been excellent and we are very happy with the purchase. The ability to image the picodroplets prior to dispensing into a 96-well plate together with a ‘heat-map’ of the 96-well plate is a feature that we find very useful.”
— Dr Alison Young, FUJIFILM Diosynth Biotechnologies
Continuous Support for Continuous Science
Science doesn’t pause — and neither does our commitment. We offer ongoing technical training, onboarding for new team members, and refresher sessions tailored to emerging needs. Whether you’re developing a new assay, revisiting protocols, or expanding your applications, Sphere Bio is always there to help.
At Sphere Bio, our support model is rooted in collaboration. From our internal team to our global partners, we empower scientists to generate reliable results faster, with confidence, clarity, and continuity.
Ready to get more from your Cell Line Development workflow?
Whether you’re new to single cell isolation or scaling up for monoclonality assurance, our expert team is here to support you every step of the way.
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