Faster on-site service calls and support to minimize any potential downtime and ensure that your instruments are back up and running as quickly as possible
Service Plans
We want to ensure that your platforms are always running optimally so that you can focus on “working small and thinking big”. That's why we offer service plans that help keep them operating at peak performance and to minimize downtime in the event of any issues. Sign up to enjoy the peace of mind that we are on hand to ensure you get the most from your investment with us.
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Priority Status
Maximize Performance
Maintain premium instrument performance and reliability and benefit from ongoing software updates, upgrades and planned maintenance by our team of highly skilled and experienced engineers
Quality is Key
We only use tested and approved parts and follow strict quality standards. This will allow you to get the most out of your instruments for years to come, maximizing your investment.
IQ/OQ Services and 21 CFR Part 11 Compliance
Instrument Installation and Operational Qualification (IQ/OQ) Services. Available as an add-on during or after installation. To improve quality assurance and compliance, our Cyto-Mine® software now supports 21 CFR Part 11 compliance.
Our service plans
First-class instrumentation supported by first-class service
Maintain the performance and value of your instruments with a Cyto-Mine® Service Plan to support your operational needs. In addition to the one-year standard service warranty provided with each instrument, we offer a service plan designed to help ensure optimum performance and minimize possible downtime.
K500 Cyto-Mine® Service Plan: What's included
| Initial response time | 24 hours |
| On-site response time | 7 days |
| Annual planned maintenance (includes parts, labor, and travel for PM visit) | ✅ |
| Parts | ✅ |
| Labor and travel | ✅ |
| Digital remote supprt | ✅ |
| Installation and operational qualification (IQ/OQ) | Available as an add-on |
| Technical support (Mon-Fri, standard business hours) | ✅ |
| Software updates | ✅ |
| Software upgrades | ✅ |
Choose your service plan today!
Want to take advantage of our first-class service plans and keep your platforms in peak condition?
Let’s discuss and help choose the right plan for you.
